Webinar and Webcasting technology providers differ from each other significantly. There are about fifty different technologies to choose from, giving a whole range of webinar software and webcast solutions. Then there are the service providers who have their own fields of expertise – some are good at hosting smaller audiences, while others are better for larger groups. Some service providers hand hold you all the way, while others give only overall support, which may not be sufficient in all cases. You have to be sure to select the vendor that helps you host the smoothest and best event.
Always choose a service provider that offers a free initial consultation. This will get you the maximum results. Outline your overall goals and strategies and let the service provider make suggestions about the most cost-effective technologies that can be used – at a fair cost, you should aim to get the performance that you need. A vendor with extensive experience will also be able to advice you about surveys and polls, pre-event promotion, notifications and follow ups. Recording webinars and webcasts should be possible through the vendor, as well as webinar support and webcast support.
Choose a service provider who can offer event management services – They should have the ability to manage and guide the event. Event managers perform the services related to training and rehearsals. They coordinate IP stream, Web and audio on the event day. They provide support of the live event and for the post show reporting.
Ensure that the service provider that you choose will give you all essential services such as event registration, surveys and web archiving. In addition, some level of customization of services should also be possible – like putting the speaker’s bio-data on the registration page or having a sign-up for your newsletter.
Pay attention to pricing. If you are a first timer, it is better to opt for a single service provider, rather than line up many who will offer you individual services. Managing multiple vendors is a challenge you could do well without.
Other points to be kept in mind are – is cancellation or rescheduling possible? Is there a cancellation fee? Is there an over-booking or an under-booking fee? Discuss all these eventualities with your service provider, so that you know what to expect in all cases and there will be no surprises.
The less experienced you are with webinar hosting and webcasts, the more you must rely on your service provider. You should not mind paying a bit more for all those little extras that will convert your otherwise good presentation to an extraordinary one. Pick a webinar and webcast services provider who has got extensive experience in online events and virtual events, virtual conferences and online seminars.